RETURNS POLICY – MAI MIA

RETURNS POLICY

 
WHAT IS YOUR RETURN POLICY?

IF YOU’RE LOOKING TO RETURN OR EXCHANGE YOUR ORDER FOR WHATEVER REASON, WE'RE HERE TO HELP!

WE OFFER FREE RETURNS OR EXCHANGES WITHIN 14 DAYS OF RECEIVING YOUR ORDER WITHIN THE US. WE ALSO OFFER EASY RETURNS FOR OUR INTERNATIONAL CUSTOMERS! YOU CAN RETURN YOUR PRODUCT FOR STORE CREDIT, A DIFFERENT PRODUCT, OR A REFUND TO THE ORIGINAL PAYMENT METHOD.  

*PLEASE TRY ON YOUR SUIT WITH UNDERWEAR BEFORE DECIDING TO KEEP YOUR NEW SWIMSUIT. MAI MIA MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANY RETURNS THAT DON'T MEET OUR RETURN REQUIREMENTS.

NOTE THE FOLLOWING EXCEPTIONS TO OUR RETURN AND EXCHANGE POLICY:

    • ANY ITEMS MARKED AS SALE ITEMS ARE FINAL SALE AND CAN NOT BE RETURNED OR EXCHANGED. *WITH THE EXCEPTION OF WELCOME20 DISCOUNT CODE
    • RETURNED ITEMS MUST BE NEW, UNWORN AND WITH ORIGINAL TAGS AND HYGIENIC LINER ATTACHED.
    • RETURNED ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE.

HOW DO I START A RETURN OR EXCHANGE WITHIN THE U.S.?

TO INITIATE YOUR FREE RETURN OR EXCHANGE, PLEASE COMPLETE THE FOLLOWING STEPS:

    1. VISIT OUR RETURNS & EXCHANGES PAGE. 
    2. SELECT THE ITEMS YOU WANT TO EXCHANGE OR RETURN. QUICK TIP: IF YOU’RE RETURNING AN ORDER, YOU HAVE THE OPTION FOR INSTANT MAI MIA CREDIT.
    3. STICK THE RETURN LABEL ON THE MAILER.
    4. DROP OFF YOUR RETURN TO THE COURIER ON THE LABEL.

*MAKE SURE TO HAVE YOUR RETURN DROPPED OFF AND SCANNED 14 DAYS FROM THE SHIP DATE TO AVOID BEING CHARGED AND/OR TO RECEIVE YOUR REFUND. PLEASE ONLY SEND RETURNS USING OUR PRE-PAID RETURN LABELS SO THAT WE CAN TRACK YOUR PACKAGE. WE CANNOT REFUND A LOST RETURN THAT WAS SENT USING A METHOD OTHER THAN OUR RETURN LABELS.

HOW DO I RETURN AN ITEM OUTSIDE OF THE U.S.?

WE OFFER EASY RETURN SHIPPING FOR OUR INTERNATIONAL CUSTOMERS. THERE IS A $20 FEE FOR INTERNATIONAL RETURNS THAT WILL BE DEDUCTED FROM YOUR REFUND WHEN THE RETURN IS PROCESSED. ANY DUTIES AND TAXES PAID ARE NONREFUNDABLE.

TO INITIATE YOUR RETURN, PLEASE COMPLETE THE FOLLOWING STEPS:

    1. VISIT OUR RETURNS & EXCHANGES PAGE. 
    2. PUT ALL THE RETURNED ITEMS IN A MAILER.
    3. STICK THE RETURN LABEL ON THE MAILER.
    4. DROP OFF YOUR RETURN TO THE COURIER ON THE LABEL.

WHAT IF MY RETURN IS LATE?

ALL RETURNS SHOULD BE IN NEW, UNWORN CONDITION WITH THE TAGS STILL ATTACHED. ANY RETURNS RECEIVED POSTMARKED AFTER 14 DAYS FROM THE SHIP DATE ARE INELIGIBLE FOR RETURN AND WILL BE AUTOMATICALLY RESHIPPED TO THE CUSTOMER UPON RECEIPT AT OUR OFFICE.

CAN I EXCHANGE AN ITEM FROM MY ORDER?

OF COURSE! IF YOU WANT TO SWAP AN ITEM FOR A NEW SIZE OR COLOR, YOU CAN CREATE AN EXCHANGE.

PLEASE NOTE ONLY U.S. ORDERS ARE ELIGIBLE FOR EXCHANGES. SALE ITEMS ARE NOT ELIGIBLE FOR EXCHANGE. MAKE SURE TO HAVE YOUR RETURN DROPPED OFF AND SCANNED 14 DAYS FROM THE SHIP DATE TO AVOID BEING CHARGED AND/OR TO RECEIVE YOUR REFUND. PLEASE ONLY SEND RETURNS USING OUR PRE-PAID RETURN LABELS SO THAT WE CAN TRACK YOUR STUFF. WE CANNOT REFUND A LOST RETURN THAT WAS SENT USING A METHOD OTHER THAN OUR RETURN LABELS.

HOW DO I CREATE AN EXCHANGE IN THE US?

TO START YOUR EXCHANGE:

    1. VISIT OUR RETURNS & EXCHANGES PAGE. 
    2. SELECT EXCHANGE FOR THE ITEM YOU WANT TO EXCHANGE
    3. CHOOSE A NEW SIZE OR COLOR AND CLICK NEXT STEP.
    4. CONFIRM YOUR RETURN AND CLICK PROCESS RETURN.
    5. PRINT YOUR RETURN LABEL AND DROP OFF YOUR RETURN BY THE STATED DATE TO AVOID BEING CHARGED.

HOW DO I SELECT INSTANT MAI MIA CREDIT?

TO SELECT INSTANT MAI MIA CREDIT:

    1. VISIT OUR RETURNS & EXCHANGES PAGE. 
    2.  CLICK RETURN, THEN SELECT MAI MIA CREDIT AND CHOOSE YOUR RETURN REASON.
    3. ONCE YOU PROCESS YOUR RETURN, YOUR MAI MIA CREDIT WILL BE AUTOMATICALLY ADDED TO YOUR ACCOUNT AND READY FOR US. YOUR MAI MIA CREDIT NEVER EXPIRES.*
    4. PRINT YOUR RETURN LABEL AND DROP OFF YOUR RETURN BY THE STATED DATE TO AVOID BEING CHARGED.

*ONLY U.S ORDERS ARE ELIGIBLE FOR INSTANT MAI MIA CREDIT. PLEASE NOTE ALL ORDERS PURCHASED WITH INSTANT MAI MIA CREDIT ARE ONLY ELIGIBLE FOR RETURN FOR STORE CREDIT. ONLY SEND RETURNS USING OUR PRE-PAID RETURN LABELS SO THAT WE CAN TRACK YOUR STUFF. WE CANNOT REFUND A LOST RETURN THAT WAS SENT USING A METHOD OTHER THAN OUR RETURN LABELS.

WHAT ABOUT RETURNS FOR SALE ITEMS?

ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR EXCHANGES.
*WITH THE EXCEPTION OF THE WELCOME20 DISCOUNT CODE.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

OH NO! PLEASE CONTACT US RIGHT AWAY AND WE’LL MAKE IT RIGHT.

WHAT IF I NEED TO CHANGE MY ORDER?

ONCE AN ORDER IS PLACED, WE’RE UNABLE TO MAKE ANY CHANGES. 
PLS EMAIL US AT HELLO@MAI-MIA.COM FOR FURTHER ASSISTANCE.

WHEN WILL I RECEIVE MY REFUND AFTER I SEND MY RETURN?

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM.
IF YOUR RETURN IS APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN 7 BUSINESS DAYS.

IF YOU HAVEN’T RECEIVED A REFUND YET, CONTACT US AT HELLO@MAI-MIA.COM.

 

                                                                                                    

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