FAQ – MAI MIA

FAQ

 

WHERE CAN I PURCHASE MAI MIA?

MAI MIA GARMENTS ARE EXCLUSIVELY AVAILABLE HERE AT OUR MAI-MIA.COM ONLINE STORE, AND CANNOT BE PURCHASED VIA ANY OTHER WEBSITE OR STORE. 

WHAT CURRENCY DO YOU CHARGE?

ALL OF OUR PRODUCTS ARE PRICED IN US DOLLARS (USD). 

WHERE ARE MAI MIA PIECES MADE?

MAI MIA PIECES ARE ALL DESIGNED AND PRODUCED IN SUNNY LOS ANGELES.

WHAT SIZE SHOULD I ORDER?

CLICK THE "SIZE CHART" ICON ABOVE THE SIZE SELECTION OPTIONS ON EACH PRODUCT PAGE TO SEE OUR SIZE CHART. IF YOU STILL HAVE QUESTIONS, SEND US AN EMAIL AT HELLO@MAI-MIA.COM AND WE’LL HELP FIGURE OUT THE BEST SIZE FOR YOU.

WHERE DO YOU SHIP TO?

WE OFFER FREE SHIPPING FOR ANY ORDERS OVER $150 WITHIN THE U.S. AND OFFER FREE RETURNS AND EXCHANGES FOR ALL ORDERS WITHIN THE U.S. WE SHIP DOMESTIC AND WORLDWIDE VIA USPS OR EXPRESS SHIPPING OPTION TO ALL DESTINATIONS. INTERNATIONAL SHIPPING IS A FLAT RATE OF $20 AND PACKAGES WILL BE SENT FROM OUR LOS ANGELES LOCATION.

WHERE DO YOU SHIP FROM?

ALL ORDERS SHIP OUT OF OUR OFFICE IN LOS ANGELES, CALIFORNIA.

WHEN WILL MY ORDER SHIP?

PLEASE ALLOW 2-5 BUSINESS DAYS FOR ORDERS TO BE FULFILLED. YOU WILL BE NOTIFIED VIA EMAIL WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS.

WHAT IS YOUR RETURN POLICY?

IF YOU’RE LOOKING TO RETURN OR EXCHANGE YOUR ORDER FOR WHATEVER REASON, WE'RE HERE TO HELP!

WE OFFER FREE RETURNS OR EXCHANGES WITHIN 14 DAYS OF RECEIVING YOUR ORDER WITHIN THE US. WE ALSO OFFER EASY RETURNS FOR OUR INTERNATIONAL CUSTOMERS! YOU CAN RETURN YOUR PRODUCT FOR STORE CREDIT, A DIFFERENT PRODUCT, OR A REFUND TO THE ORIGINAL PAYMENT METHOD.  

*PLEASE TRY ON YOUR SUIT WITH UNDERWEAR BEFORE DECIDING TO KEEP YOUR NEW SWIMSUIT. MAI MIA MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANY RETURNS THAT DON'T MEET OUR RETURN REQUIREMENTS.

NOTE THE FOLLOWING EXCEPTIONS TO OUR RETURN AND EXCHANGE POLICY:
    • ANY ITEMS MARKED AS SALE ITEMS ARE FINAL SALE AND CAN NOT BE RETURNED OR EXCHANGED. *WITH THE EXCEPTION OF WELCOME20 DISCOUNT CODE
    • RETURNED ITEMS MUST BE NEW, UNWORN AND WITH ORIGINAL TAGS AND HYGIENIC LINER ATTACHED.
    • RETURNED ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE.

VISIT OUR RETURNS POLICY PAGE FOR MORE INFORMATION ON RETURNS, EXCHANGES, AND STORE CREDIT.

 

                                                                                                    

x