FAQ

 

WHERE CAN I PURCHASE MAI MIA?

MAI MIA GARMENTS ARE EXCLUSIVELY AVAILABLE HERE AT OUR MAI-MIA.COM ONLINE STORE, AND CANNOT BE PURCHASED VIA ANY OTHER WEBSITE OR STORE. 

WHAT CURRENCY DO YOU CHARGE?

ALL OF OUR PRODUCTS ARE PRICED IN US DOLLARS (USD). 

WHERE ARE MAI MIA PIECES MADE?

MAI MIA PIECES ARE ALL DESIGNED AND PRODUCED IN SUNNY LOS ANGELES.

WHAT SIZE SHOULD I ORDER?

CLICK THE "SIZE CHART" ICON ABOVE THE SIZE SELECTION OPTIONS ON EACH PRODUCT PAGE TO SEE OUR SIZE CHART. IF YOU STILL HAVE QUESTIONS, SEND US AN EMAIL AT HELLO@MAI-MIA.COM AND WE’LL HELP FIGURE OUT THE BEST SIZE FOR YOU.

WHERE DO YOU SHIP TO?

WE OFFER FREE SHIPPING FOR ANY ORDERS OVER $150 WITHIN THE U.S. WE SHIP DOMESTIC AND WORLDWIDE VIA USPS OR EXPRESS SHIPPING OPTION TO ALL DESTINATIONS. INTERNATIONAL SHIPPING IS A FLAT RATE OF $20 OR $40 (DEPENDING ON DESTINATION) AND PACKAGES WILL BE SENT FROM OUR LOS ANGELES LOCATION. MAI MIA IS NOT RESPONSIBLE FOR THE DUTIES AND TAXES IMPOSED BY THE DESTINATION COUNTRY.

WHERE DO YOU SHIP FROM?

ALL ORDERS SHIP OUT OF OUR OFFICE IN LOS ANGELES, CALIFORNIA.

WHEN WILL MY ORDER SHIP?

PLEASE ALLOW 2-5 BUSINESS DAYS FOR ORDERS TO BE FULFILLED. YOU WILL BE NOTIFIED VIA EMAIL WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS.

WHAT IF I RECEIVED AN INCORRECT ORDER?

OH NO! IN THE UNLIKELY EVENT THAT THIS HAPPENS, PLS EMAIL HELLO@MAI-MIA.COM AND WE HELP RESOLVE THE ISSUE.

WHAT IS YOUR RETURN POLICY?

WE WILL GLADLY EXCHANGE ANY FULL PRICED, UNWORN SWIMWEAR FOR ANOTHER SIZE, STYLE OR COLOR WITHIN 14 DAYS OF RECEIVING YOUR ORDER WITHIN THE US. TO MAKE A RETURN FOR STORE CREDIT, PLS EMAIL US WITH YOUR ORDER NUMBER AT HELLO@MAI-MIA.COM

*PLEASE TRY ON YOUR SUIT WITH UNDERWEAR BEFORE DECIDING TO KEEP YOUR NEW SWIMSUIT. ONE PIECES AND BOTTOMS WILL NOT BE ACCEPTED IF HYGIENIC LINER STICKER IS MISSING, DAMAGED, OR SHOW SIGNS OF TAMPERING. MAI MIA MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO DENY ANY RETURNS THAT DON'T MEET OUR RETURN REQUIREMENTS.

NOTE THE FOLLOWING EXCEPTIONS TO OUR RETURN AND EXCHANGE POLICY:
    • ANY DISCOUNTED OR SALE ITEMS ARE FINAL SALE AND CAN NOT BE EXCHANGED OR RETURNED. *WITH THE EXCEPTION OF NEW CUSTOMER NEWSLETTER DISCOUNT CODE.
    • RETURNED ITEMS MUST BE NEW, UNWORN AND WITH ORIGINAL TAGS AND HYGIENIC LINER ATTACHED.
    • RETURNED ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE.

VISIT OUR RETURNS POLICY PAGE FOR MORE INFORMATION ON RETURNS, EXCHANGES, AND STORE CREDIT.